FAQ's
1. Where do you ship from?
We are proudly based in Toronto, Canada, and we ship worldwide. Some products may also be shipped directly from our international partner warehouses to speed up delivery.
2. Do you ship internationally?
Yes! We offer global shipping to most countries. Shipping costs and delivery times will be calculated at checkout based on your location.
3. How long will my order take to arrive?
Canada & USA: 7–14 business days
International: 10–20 business days (depending on location)
You will receive a tracking number once your order ships so you can follow its journey.
4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure checkout options. All payments are encrypted for your protection.
5. Can I change or cancel my order?
Yes, you may cancel or make changes within 24 hours of placing your order. After this window, your order may already be processed. Please email info@beyondtrendshub.ca with your order number for assistance.
6. What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and with tags attached. Please see our [Return & Refund Policy] page for details.
7. What if I receive the wrong or damaged item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item. We’ll send a replacement or issue a refund.
8. Do you offer free shipping?
Yes, we offer free standard shipping on orders over $100 (before taxes and discounts).
9. Are your products authentic?
Absolutely. At Beyond Trends Hub, we carefully source from trusted suppliers to bring you high-quality, stylish, and affordable products.
10. How do I track my order?
You will receive a tracking link by email once your order ships. You can also check your order status anytime on our [Track Order] page.
11. Do you offer discounts?
Yes! Use code LOYAL2025 at checkout for 30% off your order. We also run seasonal promotions — subscribe to our newsletter so you don’t miss out.
12. Can I order as a gift?
Yes, many of our products make great gifts! Add a note at checkout, and we’ll do our best to make it special.
