FAQ's
⭐ BEYOND TRENDS HUB – Frequently Asked Questions (FAQ)
1. What does Beyond Trends Hub sell?
We offer a wide range of fashion, lifestyle, accessories, shoes, bags, and seasonal collections. All items on our website include photos, product descriptions, sizing information (where applicable), and shipping estimates.
2. Where is Beyond Trends Hub located?
We are based in Toronto, Ontario, Canada.
Our business address:
125 Parkway Forest Dr, North York, Toronto, ON, M2J 1L9, Canada.
3. Do you have a physical store?
No, we operate exclusively online at www.beyondtrendshub.ca.
However, our customer support team is available Monday–Friday to assist you with any order-related questions.
4. How long does shipping take?
Delivery times vary depending on your region. Estimated delivery times:
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Canada & USA: 7–20 business days
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Europe: 10–25 business days
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Africa & Other Regions: 12–30 business days
Delivery times are estimates and may vary based on customs, carrier delays, or holidays.
5. Do you provide tracking information?
Yes. Whenever possible, we email you a tracking number once your order has been shipped.
Some orders may ship in separate packages depending on suppliers.
6. How do I contact customer support?
You can reach us through:
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Email: info@beyondtrendshub.ca
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Phone: +1 (647) 641-3643
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Contact Form: Available on our Contact page.
We respond within 24–48 hours during business days.
7. What payment methods do you accept?
We accept major cards and secure payment methods displayed at checkout. All payments are processed safely through Shopify’s encrypted payment system.
8. Do you charge any extra fees at checkout?
All shipping costs and promotions (like free shipping thresholds) are shown before you pay.
If your country charges custom duties or import taxes, these are paid by the customer to your local authorities.
9. How do I request a return or refund?
You have 14 days after receiving your order to request a return.
Steps:
- Email info@beyondtrendshub.ca with your order number and reason for return.
- We will confirm eligibility and provide return instructions.
- Refund is processed after we receive and inspect the item(s).
Return shipping costs apply unless the product is faulty or incorrect.
10. What if my item arrives damaged or incorrect?
Please contact us within 7 days with photos of the issue.
We will assist you with a replacement or refund at no extra cost.
11. Why do some items arrive separately?
To provide better product availability and faster processing, some items may ship from different fulfillment partners. This means parts of your order can arrive in separate packages.
12. What currencies do you support?
Our store automatically shows prices in the visitor’s local currency using our currency converter.
Final payments are processed in the currency shown at checkout.
13. Can I change or cancel my order?
You can request changes within 12 hours after placing your order.
Once the order is processed or shipped, modifications may not be possible.
14. How do I know your store is legitimate?
We operate transparently with:
- A clear business address
- A working customer support number
- Secure payments via Shopify Payments
- Published shipping, returns, privacy, and terms policies
- International customers successfully ordering from us
We value honesty and customer satisfaction above everything.
15. Why are your prices competitive?
We work directly with trusted suppliers and fulfillment partners.
This allows us to offer competitive pricing while still maintaining product quality and transparent service.
