Refund & Returns Policy
Last Updated: April 10, 2025
Thank you for shopping with Beyond Trends Hub.
We want you to feel confident when purchasing from us. If something isn’t right, we are here to help.
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1. Returns Eligibility
We accept returns on most items within 30 days of delivery.
To qualify for a return:
The item must be unused and in its original condition.
All original packaging must be included.
Proof of purchase (order confirmation or receipt) is required.
Once your return is received, we will inspect the item and issue a refund within 14 business days.
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2. Return Shipping Costs
If a return is approved, we will reimburse your return shipping costs only after you provide a valid receipt for the postage amount.
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3. Non-Returnable Items
The following items cannot be returned:
Items listed as Final Sale
Discounted or clearance items
Items damaged through misuse, not due to our error
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4. Delivery & Tracking Policy
International Tracking Limitations
Some countries provide limited or partial tracking data once a parcel enters the destination country.
In these cases, tracking may stop at:
“Arrived in destination country”
“Handed to local carrier”
Once the parcel reaches the destination country, the local postal service takes over the final delivery.
Proof of Delivery
An order is considered fulfilled when the courier marks it as:
Delivered, or
Arrived in destination country (when no further scans are available)
Local updates are not always provided by every postal system.
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5. Lost or Missing Parcels
To support customers fairly and transparently:
If the parcel does not arrive within the estimated timeframe:
Customers must contact their local post office using the provided tracking number.
Refunds or replacements are only available when:
The courier confirms the parcel was lost before entering the destination country.
We cannot issue refunds for:
Parcels marked as Delivered
Parcels marked as Arrived in destination country (unless the courier approves a formal loss claim)
This policy protects our customers and ensures accuracy in shipping claims.
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6. Customer Responsibilities
To ensure smooth delivery, customers are responsible for:
Providing a complete and accurate shipping address
Monitoring tracking updates once the parcel enters their country
Contacting their local postal service for delivery-status follow-ups
Understanding that customs delays and postal handling are outside our control
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7. Contact Us
If you have questions about returns or delivery issues, our customer service team is here to help.
📞 Phone: +1 647 641 3643
📧 Email: info@beyondtrendshub.ca
Return Address:
Beyond Trends Hub
Attn: Customer Service
125 Parkway Forest Drive Unit 1807,Toronto, ON
M2J 1L9
Canada
